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...let's figure this out...

What is a Mail Club?

Great question! A mail club is a small business that, once a month, sends a curated piece of mail to its members.

Every mail club does this differently, but Muses and Ruses is subscription-based, and contains a handwritten article/ letter, a bookmark, a postcard, a tag, a notecard, and other handmade goodies in one envelope :)

There are a lot of reasons to slow down nowadays, classic snail mail is just one of them ♡

How does the mail club work logistically?

Your order is valid for the next month following your purchase. For example, if you order on January 1st-31st, you will receive February’s mail, and if you order on February 1st-28th, you will receive March’s mail :)

To receive next month’s mail, place your order by the last day of the month (28th, 30th, or 31st depending).

Your mail will be fulfilled and shipped the first week of the month ♡

Payments are recurring to the same day you initially signed-up. For example, if you first paid on October 18th, you will be billed again on November 18th.

Do you ship to the E U?

Unfortunately, due to recent regulations regarding EU customs and declarations, I am unable to ship to the EU at this time. I hope to open shipping up as this business grows, so stay tuned :)

How do I track my order?

Because the mail club ships using postage stamps, it isn't trackable. This is by design as it keeps the cost low, and more importantly, builds excitement and anticipation the old fashioned way ♡. You will receive a notification that the mail has been sent, but beyond that, it's a mystery (that changes based on location etc.) until it arrives in your hands :)

How can I change my subscription?

Use the portal here to access all account details, including address changes, preferences, and subscription management.

All sales are final, but the recurring subscription can be cancelled, paused, or skipped any time following the first payment. If you have any questions, please see the cancellation policy or reach out :)

My mail didn't arrive, or is damaged; what do I do?

Shipping takes awhile (influenced by location, conditions, and major holidays/ events), so first thing is to make sure its been over 4 weeks (USA) or 6 weeks (international) since mail day. If it has been, and nothing has come through, email riahsruse@gmail.com and we'll figure something out on a case-by-case basis!

If your mail arrived damaged, please email riahsruse@gmail.com and send pictures of the mail (this will help in future mail dispatches as well, so they can be better protected and mailed more safely!), and from there, we can go about making sure you get the product you paid for :)

I want to gift this subscription to someone with a different address, can I do that?

This can currently be done by purchasing the club through two separate transactions with different addresses. I am hoping to bring pre-paid "closed" subscriptions to the store soon!